PCIT INTERNATIONAL GRIEVANCE PROCEDURE
PCIT International, Inc. is fully committed to conducting all activities in strict compliance with the ethical and regulatory guidelines associated with the American Psychological Association and National Association of Social Workers. PCIT International will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Task Force Chair in consultation with the members of the Continuing Education Task Force and the PCIT International Board of Directors.
While PCIT International goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the continuing education task force which require intervention and/or action on the part of the continuing education task force or an officer of PCIT International. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Continuing Education Task Force Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the setting in which the workshop was offered, the Continuing Education Task Force Chair will mediate and will be the final arbitrator. If the participant requests action, the organizer will:
a. attempt to move the participant to another workshop or
b. provide a credit for a subsequent year’s workshop or
c. provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
3. If the grievance concerns the PCIT International Continuing Education Task Force program, in a specific regard, the PCIT International President or Advisory Board Chair will attempt to arbitrate.
Please contact via e-mail at firstname.lastname@example.org or mailing address: PO Box 1591, High Springs, FL 32655 to submit a complaint or if you have additional questions.