CONTINUING EDUCATION PROGRAM GRIEVANCE PROCEDURE
PCIT International, Inc. is fully committed to conducting all activities in strict conformance with the American Psychological Association Ethical Principles of Psychologists and with the American Social Work Boards (ASWB). PCIT International will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards is the responsibility of the continuing education task force chair in consultation with the members of the continuing education task force and the PCIT International board of directors.
Although PCIT International goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the continuing education task force that require intervention and/or action on the part of the continuing education task force or an officer of PCIT International. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written format, files a grievance and expects action on the complaint, the grievance or complaint will be responded to in an ethical and timely manner. The filing participant must submit their complaint within thirty days following the incident, and the incident will be addressed within 90 days following issuance of the grievance. For grievances related to CEs for the ASWB, the social work consultant to the continuing education task force will be involved in the resolution of the matter.
Grievances may include but are not limited to concerns regarding payment and refund requests, course content, workshop offerings, facilities, non-receipt of certificates, or other miscellaneous occurrences.
The following steps will be followed in addressing stated grievances.
- The individual expressing the grievance should submit their grievance in writing to the PCIT CE Task Force (firstname.lastname@example.org)
- The written grievance statement will be reviewed by the task force chair, the social worker consultant if applicable, and other organizational members based on experience, professional area of specialization, or geographic location.
- The concern will be thoroughly discussed among these individuals.
- The Board of Directors of PCIT International will be informed of the grievance and the steps to be taken by the task force.
- Due process will be observed with the scheduling of an opportunity for the complaints to be heard and discussed with the issuer of the grievance. The issuer of the grievance will have an opportunity to discuss their concerns and may provide evidence substantiating their stated concern.
- A decision will be reached democratically by the task force chair, the social worker consultant, if applicable, and other organizational members hearing the grievance.
- The Board of Directors will be informed of the outcome.
- The issuer of the grievance will receive a written response from PCIT International.
- Information from the grievance complaint and resolution will be used to improve future continuing education programming and protocol.
- The decision made by the CE Task force and PICT International will be considered final.
As an example, if the grievance is regarding a workshop offering, its content, level of presentation, or the setting in which the workshop was offered, possible resolutions may include, but are not limited to:
a. providing a credit for a subsequent year’s workshop or
b. providing a partial or full refund of the workshop fee.
If the grievance concerns the PCIT International Continuing Education Task Force program in a specific regard, the PCIT International Board of Directors and the Task Force Chair will attempt to arbitrate.
Providers will be required to include a grievance statement in promotional materials: “Please contact the CE program administrator via e-mail at email@example.com if you have questions or concerns.”